Refund & Cancellation Policy

1. Free Starter

The Free Starter plan costs nothing and can be abandoned at any time — nothing to cancel and no billing occurs.

2. Pay-Per-Test

A Pay-Per-Test purchase covers one candidate verification. If the assessment has not been started, you may request a full refund within 14 days of purchase.

Once a candidate starts the assessment, the verification is considered delivered and the purchase is non-refundable, except where the attempt fails for a technical fault on our side — in that case we re-credit or refund in full.

3. Growth & Enterprise subscriptions

Monthly plans renew automatically. Cancel any time before the next renewal from your billing settings or via hello@meritafrica.com; access continues until the end of the paid period.

New subscribers may request a full refund within 7 days of the first charge, provided no more than 2 verifications have been consumed.

We do not provide prorated refunds for partial months after the 7-day window.

4. Service faults

If a platform outage prevents candidates from completing scheduled assessments for more than 24 continuous hours, affected verifications are re-credited automatically and subscription time is extended on request.

5. How to request

Email hello@meritafrica.com from your account address with your transaction reference. Approved refunds are processed to the original payment method within 5–10 business days via our payment processor.