Service Delivery
MeritAfrica is a fully digital service. Here is exactly what is delivered, when, and how we keep it available.
Instant platform access
All MeritAfrica services are digital. Accounts, assessment environments and recruiter dashboards are available immediately after sign-up or payment confirmation — nothing is shipped.
Report turnaround
Automated scoring and integrity analysis complete within minutes of submission. Verified report hashes are issued the moment grading finishes; recruiters see results in real time.
Coverage & availability
The platform runs 24/7 and is optimised for connections from 2G upward across Nigeria, Ghana, Senegal, Ivory Coast and Kenya — and for hiring teams worldwide.
Support SLAs
General enquiries: one business day. Assessment-blocking technical issues: within 4 business hours. Enterprise plans include a named success contact.
Delivery timeline
Sign up / purchase
Immediate — account and quota active on payment confirmation
Invite candidates
Immediate — invite links generated and emailed at once
Candidate assessment
60–120 minutes depending on track, in the browser
Scoring & integrity review
Automated, typically under 15 minutes after submission
Verified report & hash
Issued automatically when grading completes
Custom challenges (Growth+)
Drafted in the builder and live on save
Questions about delivery or a delayed report? Contact hello@meritafrica.com.